Refund policy

30-DAY EXCHANGE POLICY

WE OFFER A 30-DAY EXCHANGE POLICY, WHICH MEANS YOU HAVE 30 DAYS AFTER RECEIVING YOUR ITEM TO REQUEST AN EXCHANGE FOR A DIFFERENT SIZE.

TO BE ELIGIBLE FOR AN EXCHANGE, YOUR ITEM MUST BE IN THE SAME CONDITION THAT YOU RECEIVED IT: UNWORN OR UNUSED, WITH TAGS, AND IN ITS ORIGINAL PACKAGING. YOU’LL ALSO NEED THE RECEIPT OR PROOF OF PURCHASE.

TO START AN EXCHANGE, YOU CAN CONTACT US AT DETROITISNOTDEADBYMAK@GMAIL.COM.  IF YOUR EXCHANGE IS ACCEPTED, WE’LL SEND YOU A RETURN SHIPPING LABEL, ALONG WITH INSTRUCTIONS ON HOW AND WHERE TO SEND YOUR PACKAGE. ITEMS SENT BACK TO US WITHOUT FIRST REQUESTING AN EXCHANGE WILL NOT BE ACCEPTED.

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DAMAGES AND ISSUES

PLEASE INSPECT YOUR ORDER UPON RECEIPT AND CONTACT US IMMEDIATELY IF THE ITEM IS DEFECTIVE, DAMAGED, OR IF YOU RECEIVE THE WRONG ITEM, SO WE CAN EVALUATE THE ISSUE AND MAKE IT RIGHT.

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EXCEPTIONS / FINAL SALE ITEMS

CUSTOM PRODUCTS AND SPECIAL ORDERS ARE FINAL SALE AND CANNOT BE EXCHANGED. PLEASE CONTACT US IF YOU HAVE QUESTIONS OR CONCERNS ABOUT YOUR SPECIFIC ITEM.

SALE ITEMS AND GIFT CARDS ARE ALSO FINAL SALE AND CANNOT BE EXCHANGED.

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EXCHANGES PROCESS

THE FASTEST WAY TO ENSURE YOU GET THE RIGHT SIZE IS TO RETURN THE ITEM YOU HAVE. ONCE YOUR EXCHANGE IS ACCEPTED, PLEASE MAKE A SEPARATE PURCHASE FOR THE NEW SIZE.

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REFUNDS

PLEASE NOTE: WE DO NOT OFFER REFUNDS UNDER ANY CIRCUMSTANCES, ONLY EXCHANGES FOR SIZE.